I'm a Conversation Designer with experience building AI-powered customer experiences at enterprise scale. Currently at Salesforce, I design conversational sales and service agents based on user research and cross-functional collaboration with product and engineering teams.

My background spans human research, writing, design, and data analysis. I transitioned from a Literature PhD program to UX research in 2021, connecting my analytical training with practical design methodology. Since then, I've conducted multilingual research for voice experiences with AR smart glasses and applied NLP techniques to analyze dialogue patterns - bringing language expertise, user-centered thinking, and technical depth to conversation design.

My work sits at the intersection of language, technology, and user experience - designing AI systems that feel intuitive rather than robotic, helpful rather than intrusive.